Terms of Service
Last updated: July 2026
The service
Kora (“Kora”) provides an AI voice receptionist that answers calls, takes messages, books appointments, and sends related text messages on behalf of client businesses. By using the service you agree to these terms.
What the service is not
The receptionist is an automated assistant. It does not provide professional, trade, medical, or emergency advice, and it is not a substitute for calling 000 in an emergency. Bookings and messages it records are passed to the relevant business, which remains responsible for the work it performs, its pricing, and its scheduling.
Client responsibilities
Client businesses must provide accurate information (services, pricing, hours, service area), keep their connected calendar current, comply with applicable law in their dealings with customers, and tell us promptly if any configured detail changes.
Fees and cancellation
Fees are as agreed in writing with each client. Unless otherwise agreed, plans are month-to-month and can be cancelled with notice before the next billing cycle; no lock-in contracts.
Service limits and liability
We work to keep the service available and accurate, but automated systems and third-party networks can fail or mishear. To the extent permitted by law (including the Australian Consumer Law, whose guarantees are not excluded), our liability is limited to re-supplying the service or the fees paid for the period affected. We are not liable for indirect or consequential loss, including missed bookings.
Contact
Questions about these terms: info@koracalls.com.